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Privacy Policy For Clients And Prospects

WHAT IS THE PURPOSE OF THIS PRIVACY POLICY?

We attach great importance to the protection and privacy of your personal data, which represents a guarantee of seriousness and trust.

The purpose of this Privacy Policy is precisely to demonstrate the willingness of Altavia Act to comply with the applicable rules related to personal data protection and, more particularly, to the General Data Protection Regulation ("GDPR") within all of its subsidiaries.

The Privacy Policy aims to inform you about how and why we process your personal data in the context of the services we provide.

WHO DOES THIS PRIVACY POLICY APPLY TO?

The Privacy Policy applies to you, if you are at least 13 years old, regardless of your location, whether you are a customer, a potential customer (“prospect”) or even a simple visitor of www.altavia-act.com.

If you are an applicant for a position with Altavia Act, we invite you to consult the "Applicant" Privacy Policy reachable on our dedicated recruitment page.

If you are under 13 years old, you are not allowed to use our services without the prior and explicit consent of one of your parents, which must be sent to the address privacy@altavia-act.com. If you believe that we may host information about a child of yours under the age of 13 without your prior consent, you may ask us to erase it at privacy@altavia-act.com.

The policy only addresses the processing that we carry out ourselves and not the processing that may be carried out using the features of our tool by our clients. If you would like information about the data processed by our clients using these features, please contact them directly.

WHY DO WE PROCESS YOUR PERSONAL DATA ?

In the context of the services offered, we are necessarily required to process your personal data for the following purposes and legal basis:

We undertake to process your data only for the purposes described above. Nevertheless, when you are voluntarily publishing content through our pages on social networks, you acknowledge that you are fully responsible for any personal information you may communicate, regardless of the nature and origin of the information provided.

WHAT PERSONAL DATA DO WE PROCESS AND FOR HOW LONG?

We have summarised the categories of personal data that we collect directly from you or via databases of potential customers, and their respective retention periods.

If you want more details about the retention periods, you can contact us at privacy@altavia-act.com.

At the end of the retention periods summarised above, we erase all your personal data to ensure your privacy for future years.

The erasure of your personal data is irreversible and we will no longer be able to communicate it to you after this period. After such erasure, we may only keep anonymous data for statistical purposes.

Please also note that in the event of a dispute, we have the obligation to retain all data we have from you during the case even if the retention periods described previously have expired.

WHAT RIGHTS DO YOU HAVE TO CONTROL THE USE OF YOUR PERSONAL DATA?

The applicable data protection regulations grant you specific rights that you can exercise, at any time and free of charge, to control the use we make of your personal data.

To be taken into account, the request has to be made directly by you at privacy@altavia-act.com. Any request not made by this means cannot be processed.

Requests may not be made by anyone other than you. Only in this case may we ask you to provide proof of identity if there is any doubt about the identity of the applicant.

We will respond to your request as quickly as possible, up to a maximum of three months from receipt, if the request is technically complex or if we receive many requests at the same time.

Please note that we can always refuse to respond to any excessive or unfounded request, especially if it is repetitive.

WHO CAN ACCESS YOUR PERSONAL DATA?

We only share your data with duly authorized persons to perform our services. This may include our staff in charge of the performance of our services, accounting, marketing or even the security of our offices.

We may also share your data with public authorities, external advisors and practitioners, service providers and possibly business partners.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We implement all the technical and organisational measures required to guarantee the security of your data on a daily basis and, in particular, to struggle against risks of destruction, loss, alteration or unauthorised disclosure of your data.

For example, our team's passwords are complex and changed frequently. In addition, their computers have the latest antivirus and firewall and your data has backups renewed regularly.

CAN YOUR PERSONAL DATA BE TRANSFERRED OUTSIDE THE EUROPEAN UNION?

To let you use our services, we have no choice but to transfer some of your personal data to partners located outside the European Union.

Obviously, we scrupulously ensure that they implement the appropriate guarantees to ensure the confidentiality and protection of your personal data.

WHO CAN YOU CONTACT FOR MORE INFORMATION?

Our Data Protection Officer (“DPO”) is always at your disposal to give you a detailed explanation of how we process your personal data and to answer your questions on this subject at the following address privacy@altavia-act.com.

HOW CAN YOU CONTACT THE BELGIAN SUPERVISORY AUTHORITY  (THE “DPA”)?

You may at any time contact the Belgian Supervisory Authority for personal data protection (the "Data Protection Authority" or "DPA") at the following address: contact@apd-gba.be, or by phone on +32 (0)2 274 48 00, or via the forms available on the DPA website: https://www.dataprotectionauthority.be/citizen.

Can the policy be modified?

We may modify our Privacy Policy at any time to adapt it to new legal requirements and to new processing operations that we may implement in the future. You will of course be informed of any modification of this Privacy Policy.